Shipping policy
Shipping Terms
Every order ships within 24 hours of being placed, and each piece is quality-checked before dispatch.
This unique business model allows us to achieve significant savings on storage and transportation costs, enabling us to offer products at a lower price than our competitors and to cover the shipping costs ourselves.
Free delivery in the US
We work with reliable carriers such as UPS for fast and dependable shipping. We regularly run free-shipping promotions on all US orders — when a free shipping offer is live, it's applied automatically at checkout, no code needed.
Duties and Import Charges
The price you pay at checkout is the total price. All import duties, tariffs and customs fees are covered by us. You will never be asked for an additional payment on delivery. If a carrier or authority ever requests a payment relating to your order, please do not pay it — contact us at info@roseharlen.com and we will resolve it and reimburse you.
How to Place an Order
Find the desired products and add them to your cart. If you have items in your cart, you can complete your order at any time.
Review Your Order
Check that you have the correct products in your cart. Click on "Order". Ensure that the correct products, prices, and quantities are displayed in the order summary. On this page, you can also leave a message. If you can't find a product or have another question, please visit our contact page.
Track Your Order
You can track your order through our Track and Trace system, which you will receive via email after placing your order. The shipment tracking can be followed online 2–3 days after your order, so you'll know exactly when to expect your products at home.
Responsibility for Uncollected/Refused Packages
If a customer fails to pick up their package within the specified time at the designated pickup location or delivery address, the responsibility for the package lies with the customer. If the package is returned by the carrier to our supplier, a flat fee of $15 will be deducted from the refund amount to cover return shipping and handling costs.
Package Delivery & Liability Policy
Once a package has been delivered by the courier and marked as delivered to the address provided, responsibility for the package transfers to the customer. We are not liable for any lost, stolen, or damaged packages after they have been confirmed as delivered by the shipping carrier.
If you believe your package has been stolen or is missing after delivery, we recommend contacting the courier directly to file a claim. You may also wish to contact your local authorities if theft is suspected.
To help prevent delivery issues, we encourage customers to ensure that delivery locations are secure and to consider requesting signature confirmation or secure delivery options when available.
Cancellation Policy for Orders
If you need to cancel, email us at info@roseharlen.com with your order number as soon as possible.
If we receive your request before your order has been handed to our delivery partner, we will cancel it and refund the full amount you paid — with no fee of any kind — to your original payment method.
Once an order has been handed to our delivery partner it can no longer be cancelled, but you are still covered by our Return Policy.
Delivery Times
Delivery takes 8–12 business days. During high-volume periods, delivery can take up to 14 business days — if your order is affected, we will keep you informed, and you will never have to chase us.